Terms & Conditions of Sale

The terms used in these conditions with a capital letter without being previously defined bear the following meanings:

“Client” refers to any physical adult person acting for their own personal needs with the legal capacity to commit to these conditions.

“Conditions of sale for the rate booked” refers to the specific conditions of each booking made by the Client.

“Booking confirmation” refers to the document containing a summary of the details for the booking made by the Client, sent to the the latter by the website or hotel.

“Booking request” refers to any booking request made by the Client for a hotel room.

“Hotel” refers to the Best Western Plus Suitcase Paris – La Défense, operated by the SASU HOTEL BOIS COLOMBES with a capital of €900,000, with the headquarters at 3 Place de la Trinité 35000 Rennes, registered at the Companies House in Rennes under number 788 597 813.

“Partners” refers to any service partners having signed a service contract or partnership agreement with the hotel.

“Service” refers to any hotel room service booking made by the Client via the hotel website.

“Hotel website” refers to the website dedicated to the hotel, available at the following address: http://www.hotel-suitcase-paris-la-defense.com/fr/index-fr.html

These Terms & Conditions of Sale apply, without restriction or reservation, to any purchase of hotel room booking services and ancillary services (the ‘Services’) offered by the Hotel (the ‘Service Provider’ or ‘Hotel’) made by users or non-professionals (the ‘Client(s)’) on the Hotel website.

The main characteristics of the Services are presented on the Hotel website.

The Client should consult them prior to making any booking. The choice and purchase of a Service is the sole responsibility of the Client.

The Client declares to:

- Have the full legal capacity to commit to these Terms and Conditions of Sale.

- Have made the booking for hotel rooms and ancillary services for personal requirements.

- Be able to save and print out these Terms and Conditions of Sale.

The Hotel contact details are as follows:

Best Western Plus Suitcase Paris - La Défense

9, rue des Bourguignons

92270 Bois-Colombes

France

These conditions apply to the exclusion of any other conditions, most notably those applicable via other service marketing channels.

The Customer is hereby informed that the Hotel enters into partnership agreements with third-party travel service providers in order to enable the Customer to search for, select and book rooms in the Hotel by using the services offered by these partners on their websites. Any reservation of hotel rooms made under these conditions implies the Customer's full and unreserved consultation and acceptance of the service provider's special conditions, the conditions of sale of the reserved rate and these general conditions of sale. The Customer declares that he/she has obtained all the necessary information from the Hotel, which is available on the website.

These General Terms and Conditions of Sale may be accessed at any time on the Hotel's website and shall prevail, where applicable, over any other version or any other contradictory document. In the absence of proof to the contrary, the data recorded in the Provider's computer system shall constitute proof of all transactions entered into with the Customer. Thus, the entry of banking information, the acceptance of the General Terms and Conditions of Sale, the Terms and Conditions of Sale of the rate or the Reservation Request, have the same value between the Hotel and the Customer as a handwritten signature on paper. The computerised records kept in the Hotel's computer systems shall be kept under reasonable security conditions and shall be considered as proof of communication, orders and payments made between the Hotel and the Customer.

The Hotel shall keep the written record of the conclusion of the contract in electronic or paper format for a maximum of 5 years. The Customer is informed that his/her IP address is recorded at the time of reservation. In accordance with the French Data Protection Act of 6 January 1978, the Client has the right to access, rectify and oppose all of his/her personal data at any time by writing, by post and with proof of his/her identity, to

SAS SUITCASE HOSPITALITY

3 Place de la Trinité

35000 Rennes

The present General Terms and Conditions of Sale also include the Personal Data Charter.

The Customer declares that he/she has read these General Terms and Conditions of Sale (including the Personal Data Policy) and has accepted them by ticking the box provided for this purpose prior to the implementation of the online reservation procedure as well as the General Terms and Conditions of Use of the Hotel's website.

The validation of the reservation of Services by the Customer implies acceptance without restriction or reservation of these General Terms and Conditions of Sale (including the Personal Data Charter).

The Customer acknowledges that he/she has the required capacity to enter into a contract and to purchase the Services offered on the Hotel's website.

As these General Terms and Conditions of Sale may be subject to subsequent changes, the version applicable to the Customer's purchase is the one in force on the website at the time of the reservation.

These General Terms and Conditions of Sale shall apply for as long as the services offered by the Hotel are available online on the Hotel's website. The Hotel reserves the right to temporarily or permanently close access to its website.

The Client is informed that the Hotel has partnership agreements with travel agencies that allow Clients to search for, select and book Hotel rooms by using the services offered on the partner websites. Any hotel room booking made under those conditions implies that the Client must consult and fully accept the specific conditions of the service provider, the sales conditions for the rate booked and these terms and conditions of sale, without reserve. The Client confirms they have obtained all of the necessary information available on the website from the Hotel.

The Terms & Conditions of Sale are available at all times via the Hotel website and, if applicable, shall prevail over all other versions or contradictory documents. In the absence of evidence to the contrary, the data recorded on the service provider’s IT system shall constitute proof of all transactions of the Client. Bank details, the acceptance of the Terms & Conditions of Sale, the conditions of sale of the rate and the booking request have thus the same value between the Hotel and the Client as a handwritten signature on paper. The computerised record stored in the Hotel’s IT systems shall be stored under reasonable security conditions and shall be considered proof of communication, booking and payment between the Hotel and the Client.

The Hotel shall retain written confirmation of the conclusion of the contract in electronic or paper form for a maximum period of 5 years. The Client is informed that their IP address shall be registered at the time of the booking. In accordance with the French Data Protection Act of 6 January 1978, the Client retains the right to access, rectify and oppose any of their personal data at any time by writing a letter with proof of their identity to:

SAS SUITCASE

50 Boulevard de l’Yerres

91000 Evry

These Terms & Conditions of Sale also contain the Personal Data Charter.

The Client declares to have read these Terms and Conditions of Sale (including the Personal Data Charter) and accepted them by checking the box provided prior to being allowed to continue to the rest of the booking process online, and the General Terms & Conditions for the use of the Hotel website.

The validation of the booking of Services by the Client constitutes acceptance, without restriction or reservation, of these Terms & Conditions of Sale (including the Personal Data Charter).

The Client acknowledges that they have the capacity necessary to contract and acquire the Services offered on the Hotel website.

These Terms & Conditions of Sale may be subject to further modifications; the version applicable at the time of purchase by the Client is that in force on the website on the date of booking.

These Terms & Conditions of Sale are applicable for the duration in which the hotel services are offered online by the Hotel on its website. The Hotel reserves the right to temporarily or permanently close access to its website.

The Services booked by the Client, including hotel room bookings and ancillary services, shall be delivered as follows, under the conditions in these Terms & Conditions of Sale and the Conditions of Sale of the Rate, which the Client has consulted and agreed to when booking via the Hotel website.

On arrival, the Client will be asked to provide proof of identity in order to ensure they complete the required police form.

The Hotel has a no-smoking policy. The Client shall be held responsible for any direct or indirect consequential damages resulting from smoking inside the Hotel. They will therefore be held liable for the full amount of the costs of cleaning and restoring the damaged element or space to its original condition.

Animals, provided that they are kept on a lead or in a cage in the communal areas of the establishment, are allowed under the Hotel policy for an additional charge. For hygiene reasons, animals are not allowed in the catering rooms.

The Client is entirely responsible for the personal belongings they leave in the Hotel room outside the safe or in the public areas of the Hotel. The Hotel shall not be held responsible in the event of loss, theft, deteriorations or damages to those belongings.

The Client agrees and undertakes to look after the room with due care. Any behaviour that offends common decency and public order shall result in the Hotel asking the Client to leave the establishment without compensation or any refund if a payment has already been made. If a payment has not yet been made, the Client shall be obliged to pay for the nights they have stayed in the establishment before leaving.

The Client shall be held responsible for all direct or indirect consequential damages they have caused as found in the room booked or that they may have caused in the Hotel. In such instances, they shall compensate the Hotel for the total cost of those damages, without prejudice to any damages that may be due, and the procedural and legal costs incurred by the Hotel.

Wi-Fi (whether charged or not) allowing clients to access the internet may be offered in accordance with the Hotel’s policy. The Client undertakes to ensure that the IT resources provided by the Hotel are in no way used for the purpose of reproducing, representing, making available or communicating to the public works or objects protected by copyright or related rights, such as texts, images, photographs, musical works, audiovisual works, software or video games, without the authorisation of the rights holders, if required, as outlined in Books I and II of the French Intellectual Property Code. If the Client does not conform to the above-mentioned obligations, they may be accused of violation (Article L.335-3 of the French Intellectual Property Code), fined 300,000 Euros and be sentenced to 3 years in prison. The Client must also comply with the security policy of the hotel internet provider, including the rules for the use of security measures implemented to prevent the illegal use of IT resources and must refrain from any action that undermines the effectiveness of these means.

Except as otherwise expressly stated, the Room shall be made available to the Client on the day of arrival at 3 p.m. and the Client shall leave the room on the day of check out at 12 p.m. Failing that, the Client shall be charged for an additional night’s stay. The Client should check the date of their departure. If the Client leaves early, they will be charged one night’s stay, unless they inform the Hotel at least 24 hours prior to checking out.

The Service Provider shall do its best to provide the Services booked by the Client within the limits of due care.

The Client will be given a period of 8 days from the date they checked out of the Hotel to submit any reserves or complaints regarding the provision of the Services in writing, with all relevant evidence, to the Hotel.

No claim shall be considered valid if the formalities and time limit are not respected by the Client.

In the absence of reserves or complaints made expressly by the Client within this period following provision of the Services, the latter shall be deemed to be in conformity, in quantity and quality, with the booking.

Dislodgement

Exceptionally, due to force majeure or the impossibility of a booked room being made available to the Client, in part or in full, the Hotel reserves the right to move the Client to a hotel of equal standing with equivalent services and with prior agreement from the Client.

For payments made on the day of booking (rate cannot be cancelled or refunded) The amount is payable in full on the day of booking confirmation by the Client, according the the process outlined in the “Bookings” Article above, by secure payment:

- by bank card: Visa, MasterCard, American Express, Cup, Diners Club card, JCB card, other bank cards (Ecard bleue).

When booking, the Client provides their bank details, indicating the type, number, expiry date (the bank card must be valid until the date of check out) and security number of the bank card.

The payment data is transferred in encrypted form thanks to the SSL protocol. The Client must arrive at the Hotel with the card used to pay for the booking. They may be asked to provide proof of identity in the context of bank card fraud prevention procedures.

The Service Provider will not be obliged to deliver the Services ordered by the Client if the total payment has not been made under the conditions as indicated above.

Payments made by the Client shall only be considered definitive once all due amounts have been cashed by the Service Provider.

For payments to be made upon service delivery (Flexible Rate)

The amount is payable in full on the day of delivery of the Services according the the conditions defined in the “Service Provision” Article hereinafter, as indicated on the invoice provided to the Client by secure payment:

The Services booked by the Client, including hotel room bookings and ancillary services, shall be delivered as follows, under the conditions in these Terms & Conditions of Sale and the Conditions of Sale of the Rate, which the Client has consulted and agreed to when booking via the Hotel website.

On arrival, the Client will be asked to provide proof of identity in order to ensure they complete the required police form.

The Hotel has a no-smoking policy. The Client shall be held responsible for any direct or indirect consequential damages resulting from smoking inside the Hotel. They will therefore be held liable for the full amount of the costs of cleaning and restoring the damaged element or space to its original condition.

For hygiene reasons, animals are not allowed.

The Client is entirely responsible for the personal belongings they leave in the Hotel room outside the safe or in the public areas of the Hotel. The Hotel shall not be held responsible in the event of loss, theft, deteriorations or damages to those belongings.

The Client agrees and undertakes to look after the room with due care. Any behaviour that offends common decency and public order shall result in the Hotel asking the Client to leave the establishment without compensation or any refund if a payment has already been made. If a payment has not yet been made, the Client shall be obliged to pay for the nights they have stayed in the establishment before leaving.

The Client shall be held responsible for all direct or indirect consequential damages they have caused as found in the room booked or that they may have caused in the Hotel. In such instances, they shall compensate the Hotel for the total cost of those damages, without prejudice to any damages that may be due, and the procedural and legal costs incurred by the Hotel.

Wi-Fi (whether charged or not) allowing clients to access the internet may be offered in accordance with the Hotel’s policy. The Client undertakes to ensure that the IT resources provided by the Hotel are in no way used for the purpose of reproducing, representing, making available or communicating to the public works or objects protected by copyright or related rights, such as texts, images, photographs, musical works, audiovisual works, software or video games, without the authorisation of the rights holders, if required, as outlined in Books I and II of the French Intellectual Property Code. If the Client does not conform to the above-mentioned obligations, they may be accused of violation (Article L.335-3 of the French Intellectual Property Code), fined 300,000 Euros and be sentenced to 3 years in prison. The Client must also comply with the security policy of the hotel internet provider, including the rules for the use of security measures implemented to prevent the illegal use of IT resources and must refrain from any action that undermines the effectiveness of these means.

Except as otherwise expressly stated, the Room shall be made available to the Client on the day of arrival at 3 p.m. and the Client shall leave the room on the day of check out at 12 p.m. Failing that, the Client shall be charged for an additional night’s stay. The Client should check the date of their departure. If the Client leaves early, they will be charged one night’s stay, unless they inform the Hotel at least 24 hours prior to checking out.

The Service Provider shall do its best to provide the Services booked by the Client within the limits of due care.

The Client will be given a period of 8 days from the date they checked out of the Hotel to submit any reserves or complaints regarding the provision of the Services in writing, with all relevant evidence, to the Hotel.

No claim shall be considered valid if the formalities and time limit are not respected by the Client.

In the absence of reserves or complaints made expressly by the Client within this period following provision of the Services, the latter shall be deemed to be in conformity, in quantity and quality, with the booking.

Dislodgement

Exceptionally, due to force majeure or the impossibility of a booked room being made available to the Client, in part or in full, the Hotel reserves the right to move the Client to a hotel of equal standing with equivalent services and with prior agreement from the Client.

In accordance with Article L 221-28 of the French Consumer Code, the Client does not retain the right contained therein given the nature of the services provided.

The contract is therefore concluded definitively as soon as the Client has confirmed the booking as specified in these Terms & Conditions of Sale.

In accordance with the legal provisions and without additional payment, the Service Provider guarantees the Client against any lack of conformity or hidden defect resulting from the failure to deliver the Services booked and paid for under the conditions and terms defined in these Terms & Conditions of Sale.

The Services provided via the Hotel website conform to the regulations in force in France. The Service Provider shall not be held liable for non-conformity with the legislation of the country in which the Services are provided; it is the responsibility of the Client, who is solely responsible for selecting the Services requested, to verify the above.

In accordance with French Law 78-17 of 6 January 1978, it is recalled that nominative data requested from the Client is required in particular for processing the booking and creating invoices.

This data is processed by and provided to the Hotel and may be communicated to partners responsible for completing, processing, managing and taking payment for bookings and the Client’s stay.

The Hotel may also send emails to Clients with its newsletter, promotional offers and customer satisfaction surveys following their stay.

The processing of information communicated via the Hotel’s website has been declared to the French National Commission on Informatics and Liberty (CNIL).

In accordance with the French and European regulations in force, the Client retains the right at all times to modify, rectify and oppose any information relating to them.

This right can be exercised under the conditions and following the process defined on the Hotel website.

The data protection policy can be consulted in the Data Protection Charter on the Hotel website.

The content of the Hotel website is the property of the Vendor and its partners and is protected by the French and international laws on intellectual property.

Any full or partial reproduction of that content is strictly prohibited and may constitute an infringement of those laws.

These Terms and Conditions of Sale specifically exclude the legal regime of unforeseen circumstances provided for in Article 1195 of the French Civil Code for all service operations carried out by the Service Provider for§ the Client.

The Service Provider and Client shall therefore not make use of the provisions of Article 1195 of the French Civil Code and the legal regime of unforeseen circumstances contained therein and shall undertake to meet their obligations even if the contractual balance is disrupted by circumstances that could not be foreseen when the sale was concluded, even if the execution of the contract proves to be excessively costly, and shall bear the economic and financial consequences.

The Parties shall not be held liable if the non-execution or delayed execution of any of their obligations as described herein results from a force majeure, within the meaning of Article 1218 of the French Civil Code.

These Terms and Conditions of Sale, the Personal Data Charter, the conditions of sale of the rate booked by the Client, the booking request and booking confirmation by the Client constitute the full agreement between the parties with the limits of its purpose. They therefore replace and annul any verbal or written agreement made prior to their establishment.

No matter the nature, extent, duration or frequency, no tolerance shall give rise to any right or limit the possibility of invoking any of these Terms & Conditions of Sale at any time, without restriction.

Should any of the clauses of these Terms & Conditions of Sale be declared null or illegal by a competent judge, it shall be rendered redundant but its invalidity shall not affect the other provisions or the validity of the Terms & Conditions of Sale as a whole and their legal effects.

These Terms & Conditions of Sale and the operations resulting therefrom are subject to French law.

These Terms & Conditions of Sale have been drawn up in French. In the event of dispute, if they are translated into one or several other languages, the French version shall prevail.

Any dispute arising from the purchase and sales transactions concluded under these Terms & Conditions of Sale which cannot be resolved between the Hotel and the Client, their validity, interpretation, execution, termination, consequences and repercussions shall be submitted to the competent courts under the conditions of ordinary law.

In any case, in the event of dispute the Client may seek conventional mediation, from the Consumer Mediation Commission (Art. L 612-1 of the French Consumer Code) in particular, or any alternative dispute resolution mechanism (conciliation, for example).

In accordance with Article L. 156-1 of the French Consumer Code, the Best Western Suitcase Paris - La Défense Hotel offers its customers a consumer mediation system by joining the sectoral mediation system, MTV - MEDIATION TOURISME ET VOYAGE.

After contacting the hotel's customer service department, and in the absence of a satisfactory response within 60 working days, the customer may refer the matter to the Tourism and Travel Mediator, whose contact details are " Médiation Tourisme et Voyage, BP 80 303 75 823, Paris Cedex 17" and the procedures for referral are available on his website: www.mtv.travel

The Client acknowledges having received these Terms & Conditions of Sale and all of the information listed under Article L. 221-5 of the French Consumer Code in legible and understandable form prior to having made the booking and concluded the contract, in particular regarding:

- the essential characteristics of the Services, taking the communication medium and Service concerned into account;

- the cost of the Services and additional charges;

- in the case of the contract not being immediately executed, the date or deadline by which the Service Provider undertakes to provide the Services booked;

- information on the identity of the Service Provider, their postal, telephone and email contact details and the activities they carry out, if they are not clear from the context;

- information on the legal and contractual guarantees and their implementation procedures;

- the digital content features and, if applicable, their interoperability;

- the possibility of seeking conventional mediation in the event of a dispute;

- information on the significant contractual conditions.

- the payment methods accepted.

The act of making a booking on the Hotel’s website, carried out by any natural person (or legal entity), implies full adherence and acceptance of these Terms & conditions of Sale and the obligation to pay for the Services ordered, which is expressly acknowledged by the Client, who renounces the right to rely on any contradictory document, which shall be considered void by the Service Provider.