The Services booked by the Client, including hotel room bookings and ancillary services, shall be delivered as follows, under the conditions in these Terms & Conditions of Sale and the Conditions of Sale of the Rate, which the Client has consulted and agreed to when booking via the Hotel website.
On arrival, the Client will be asked to provide proof of identity in order to ensure they complete the required police form.
The Hotel has a no-smoking policy. The Client shall be held responsible for any direct or indirect consequential damages resulting from smoking inside the Hotel. They will therefore be held liable for the full amount of the costs of cleaning and restoring the damaged element or space to its original condition.
Animals, provided that they are kept on a lead or in a cage in the communal areas of the establishment, are allowed under the Hotel policy for an additional charge. For hygiene reasons, animals are not allowed in the catering rooms.
The Client is entirely responsible for the personal belongings they leave in the Hotel room outside the safe or in the public areas of the Hotel. The Hotel shall not be held responsible in the event of loss, theft, deteriorations or damages to those belongings.
The Client agrees and undertakes to look after the room with due care. Any behaviour that offends common decency and public order shall result in the Hotel asking the Client to leave the establishment without compensation or any refund if a payment has already been made. If a payment has not yet been made, the Client shall be obliged to pay for the nights they have stayed in the establishment before leaving.
The Client shall be held responsible for all direct or indirect consequential damages they have caused as found in the room booked or that they may have caused in the Hotel. In such instances, they shall compensate the Hotel for the total cost of those damages, without prejudice to any damages that may be due, and the procedural and legal costs incurred by the Hotel.
Wi-Fi (whether charged or not) allowing clients to access the internet may be offered in accordance with the Hotel’s policy. The Client undertakes to ensure that the IT resources provided by the Hotel are in no way used for the purpose of reproducing, representing, making available or communicating to the public works or objects protected by copyright or related rights, such as texts, images, photographs, musical works, audiovisual works, software or video games, without the authorisation of the rights holders, if required, as outlined in Books I and II of the French Intellectual Property Code. If the Client does not conform to the above-mentioned obligations, they may be accused of violation (Article L.335-3 of the French Intellectual Property Code), fined 300,000 Euros and be sentenced to 3 years in prison. The Client must also comply with the security policy of the hotel internet provider, including the rules for the use of security measures implemented to prevent the illegal use of IT resources and must refrain from any action that undermines the effectiveness of these means.
Except as otherwise expressly stated, the Room shall be made available to the Client on the day of arrival at 3 p.m. and the Client shall leave the room on the day of check out at 12 p.m. Failing that, the Client shall be charged for an additional night’s stay. The Client should check the date of their departure. If the Client leaves early, they will be charged one night’s stay, unless they inform the Hotel at least 24 hours prior to checking out.
The Service Provider shall do its best to provide the Services booked by the Client within the limits of due care.
The Client will be given a period of 8 days from the date they checked out of the Hotel to submit any reserves or complaints regarding the provision of the Services in writing, with all relevant evidence, to the Hotel.
No claim shall be considered valid if the formalities and time limit are not respected by the Client.
In the absence of reserves or complaints made expressly by the Client within this period following provision of the Services, the latter shall be deemed to be in conformity, in quantity and quality, with the booking.
Exceptionally, due to force majeure or the impossibility of a booked room being made available to the Client, in part or in full, the Hotel reserves the right to move the Client to a hotel of equal standing with equivalent services and with prior agreement from the Client.