Privacy Policy

Entity Responsible for Data Processing

Personal data is collected by: The SASU HOTEL BOIS COLOMBES with a capital of €900,000, with the headquarters at 3 Place de la Trinité, registered at the Companies House in Rennes under number 788 597 813.

Purpose of Data Processing

When you visit our website, different kinds of information will be collected, including the IP address with which you are accessing the website, the version and type of browser you are using, your system set up, the domains and the time of your request. This information does not allow us to identify a user’s identity, nor is that the objective. We use the information collected for statistical purposes only, primarily to improve the content and presentation of our website. It is important to note that we may collect additional data, such as names, postal and email addresses and phone numbers, but only when you provide them voluntarily on our website.

Final check of Data Processing

The personal data you provide us with via the website, mobile site and mobile applications of the hotel, or on websites linked to the hotel, may be used for the following purposes:

To manage your booking (billing, refunds, disputes, incidences during your stay, etc.);
To manage your stay at the hotel (access to the rooms, bar orders, ancillary services, etc.);
To adapt and improve our services (customer satisfaction surveys, refund management);
To manage our future customer relations (prospecting, requests, etc.);
To manage customer relations before, during and after their stay (loyalty programmes, surveys and promotions, commercial statistics, pre-stay emails, profile/customer preferences, newsletters, etc.);
To organise competitions, lotteries or other promotional campaigns;
To conform to our legal obligations (police forms, etc.);
To make your user experience more secure and better;
To manage your right of access, rectification and opposition

Communication of Data to the third parties

The personal data you provide us with via the website, mobile site and mobile applications of the hotel, or on websites linked to the hotel, may be communicated to the following parties within the limits of their respective activities:

to hotel staff (sales, reception, management teams, etc.);
to hotel management staff (sales team, revenue management and web team, IT team, communications team, operations team, legal team, financial team, development team, etc.);
to service providers and the authorised partners of the hotel and hotel management (banks, IT subcontractors, OTA, lawyers, etc.), which are asked to take strict privacy and data protection measures;
Except as outlined in this policy, any data that you share with us or that we collect from you when you are on our website shall remain confidential and shall not be shared with third parties unless required by law or if the data must be shared to fulfil the contractual relationship you have agreed to. Companies and third parties, including online payment services, will only have access to your data when necessary for the processing of your order. In such cases, we shall ensure that only the relevant, minimum amount of data required is shared. We also hold to a strict data protection policy regarding all personal data that you provide us with or that we find. Using this approach, we conform to all legal provisions relating to data protection. It should be noted that we are not responsible for the data you provide to other service providers. We only take measures to ensure that any data relating to you communicated by other service providers are communicated in accordance with the stipulations of the laws governing the protection of personal data and privacy, as listed in our privacy policy.

Data Involved

We collect and process the following data:

- Your identity (nationality, surname, forenames, address, phone number, email, date of birth, IP address, a copy of an identity document if required for proof to exercise a right of access, modification or opposition or for a legal obligation);

- Your browser data

o data relating to your payment method (bank identity statement, cheque number, bank card number, bank card expiry date, security code)

o data relating to the transaction made

o data relating to the monitoring of the customer relationship, those necessary for loyalty programmes, prospecting, surveying, research and promotions

o data relating to the organisation and processing of competitions, lotteries and any other promotional activity

o geographical tracking data

The only information to be collected on underage persons shall be their surname, forename, nationality and date of birth, all of which shall only be communicated by a legally competent adult. It is therefore your responsibility to ensure that your children never provide any personal data without your authorisation.

Storage period

The personal data we collect from our customers will not be stored for longer than the period absolutely required for the management of the customer relationship.

Customer data used for sales prospecting shall be stored for three years from the end of the customer relation.

Data relating to potential customers shall be stored for three years from the last date of contact with the potential customer.

USER'S RIGHT

In application of the regulations applicable to the protection of personal data, you have the possibility :

To exercise your right of access, to know the personal data concerning you and the information applicable to the processing of these data.

To request the rectification of your data if they are inaccurate or to request that they be completed if they are incomplete.

To obtain the deletion of your data.

To obtain the limitation of the processing of your personal data.

To object at any time, on legitimate grounds, to the processing of your personal data, including profiling.

To withdraw your consent to the processing of your personal data at any time.

To request the portability of your data.

Define instructions on what to do with your personal data after your death.

To oppose telephone solicitation: This website strives to comply with the European Data Protection Regulation (GDPR). The information collected on the forms of this website is recorded in a secure computer file by the establishment to carry out the processing of personal data for the operation of the services offered. It is kept for a variable period of time, in accordance with the European Data Protection Regulation (RGPD), depending on the type of processing, and is intended for the person responsible for processing and for the employees of this website. In accordance with the French law on information technology and civil liberties and the provisions of the French Consumer Code (Article L. 223-2 of the Consumer Code), you may exercise your right to access and rectify your personal data by contacting your establishment below or by registering on the "Bloctel" telephone marketing opposition list here: https://www.bloctel.gouv.fr/ "

To exercise your rights, please contact us

By post at the following address HOTEL BEST WESTERN PLUS PARIS-LA DEFENSE, Marketing and Communication Department of Suitcase HOSPITALITY, 3 place de la Trinité, 35000 Rennes, France

By email to the following address: rgpd@suitcase-hospitality.com

Cookies

This website uses cookies to collect data for statistical purposes. Cookies are little files stored on the hard disk of your computer; when you browse our website, they monitor your activity and provide us with key data that allows us to improve your experience. If the cookies are stored on your computer, you will not need to enter the required data each time your visit the website. The data allows us to personalise our website to correspond to your preferences and desires; this is part of our efforts to ensure seamless access to our pages and services. If you do not want cookies to be stored on your computer, you can change your browser settings to block the cookies from our website. To know more about how to change your cookie management settings from your browser, please go to the help centre of your browser. You can delete cookies already stored on your computer whenever you want. It should be noted that blocking cookies may limit your access to certain features of our website and reduce the streamlining of your experience.

Google Analytics

This website uses Google Analytics, an analysis service used by Google to help websites understand how to personalise their pages to improve user experience. The service uses cookies to monitor your actions, in particular the amount of time spent on our website and the pages you visit. It should be noted that none of your personal data is collected through the functions of our Google Analytics account, and that for that reason, we cannot identify who has been on our website. For more information on Google Analytics, please go to the official website.

Newsletters

You will only receive advertising information via our newsletter if you authorise us to use your email address for this purpose. Our website and its subsidiaries will never send you newsletters or advertising emails if you have not subscribed to them. When subscribing to our newsletter, you can choose your interests in order to receive related emails. We will use those indications along with your personal data to send you offers that are likely to interest you. If you would like to unsubscribe from our newsletter or advertising emails, click on the unsubscribe link at the bottom of our emails.

Social Networks

If you use features linked to social networks (Twitter, Facebook, Google+, Linkedin, etc.) on our website, given the data sharing these involve, the social networks may send information relating to you that you made public when you subscribed, as per their respective privacy policies. You can modify your respective settings and privacy preferences on those social network websites if you would like to prevent the data from being shared. We recommend that you take a look at the privacy policies of these social networks in order to understand the purpose of use - in particular as regards advertising - of the browsing data they may collect according to the options you select.